When running your own site, web host customer support is the single most important thing a web host can offer.
Digging through use reviews doesn’t always give you a conclusive answer on the quality of support at a particular web host.
Watch out for glowing reviews on top publications, they don’t always reflect reality.
There is one true test for assessing the customer support quality at any host.
The free trial customer support test.
Pretty much every web host has some sort of money-back guarantee on their shared hosting plans, which means you can set up your website and see what you think of the service with relatively low stakes — just your time and any add-on fees you opt into, like paying for domain registration.
I recommend going to town with customer support during that trial period. Get on live chat, open tickets, hop on the phone as much as possible to see if you like what you’re being served up.
Most web hosts offer some sort of free trial period. I recommend using this time to really dig into your host’s customer support — its knowledge center and especially support staff across all channels. That’ll tell you the real story.